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Kontakta oss
Skicka ett meddelande till oss via en av de sociala plattformarna nedan, så återkommer vi så snart som möjligt för att hjälpa dig med dina frågor.
How it works
Register your return
Register your return and select the product(s) you wish to send back.
Pack it up
Reuse the original packacking (if possible) and secure the item(s) carefully. Seal the package propertly with tape and attach the printed shipping label.
Drop it off
Take your return package to your nearest post office and drop it off there.
Refund
Once we've received your returned package, we'll e-mail you a confirmation & process your refund or invoice adjustment, deducting a return shipping fee of €5.99.
Want to exchange an item?
Simply follow the return process above, then place a new order for your desired item on our website.
Received a Faulty Product? Let’s Fix That!
We’re here to help if something isn’t right.
Register Your Complaint
Submit your complaint here with details of the issue.Add Pictures
Include clear photos showing the problem, along with a description of what’s wrong.We’ll Get Back Fast
Our team will review your case and provide a solution quickly.
14-Day Right of Withdrawal
Changed your mind? Under the Distance Contracts Act, you have 14 days to withdraw from your purchase.
Items must be returned in their original condition, suitable for testing and inspection.
If the product shows unreasonable use, you may be responsible for its reduced value.
Important:
Personalized or custom-made products are non-returnable.We’re committed to making your experience seamless, from your first order to your last return. Have questions?
Don’t hesitate to reach out to us!